To contact us, please email firstname.lastname@example.org. Thank you for visiting our site.
To contact us, please email email@example.com. Thank you for visiting our site.
1.1 What these terms cover. In return for our services and content, these are the terms and conditions on which we supply such services and content to you. These terms apply whether you are an employer, a student, a school or a college, or an alumnus, and whether these are services or digital content, and whether or not you pay for them, or put in a specific order, or simply use this website.
1.3 Children, students and Data Protection. This site is designed in good faith to help, students and schools to engage with employers for the benefit of students. All users of this website agree to strictly comply with the spirit and letter of the law and all regulation concerning the use of personal data, including that of children, when using this site. Springpod is acting as a channel for communication and organisation to assist the users of this website to develop the careers and potential of young people. What the parties do outside this website, and their safety and legal compliance in their relationships is a matter for them to arrange and regulate, regardless whether the introductions and arrangements have been initiated on this website. Springpod cannot be and will not be responsible for those engagements and relationships or the acts of those concerned off this website. By using this website you acknowledge and agree to this, and these terms of service, whether or not you have purchased a service from us. You agree not to manage or use data from this site or to contact students or children for any purpose other than for the career related activities for which this website is entirely designed, through the mechanisms created by this website. You also agree that neither this website nor any of the data on it will be used by you to create or develop any personal relationship with any person.
2.1 Who we are. We are Springpod, which is the trading name for The Education Hub Group Limited a company registered in England and Wales. Our company registration number is 10150500 and our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our registered VAT number is 287276850.
2.2 How to contact us. You can contact us by telephoning our customer service team at 02036378665 or by writing to us at firstname.lastname@example.org or at the Ground Floor, 41A Maltby Street, London, SE1 3PA.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or supplied through our site.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept an order. Our acceptance of your order, for example for a premium service, will take place when we email you to accept it, or make the service or content available to you online, or upon receiving a signed purchase order at which point a contract for that order will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the service. This might be because the service is discontinued, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the service or because we are unable to meet a delivery deadline you have specified. We retain a discretion to refuse to accept orders without giving a reason.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the sale of our services in the UK. Unfortunately, we do not accept orders from outside the UK. If you are younger than thirteen years old we cannot work with you unfortunately, as a result of data protection regulation for children.
4.1 Services may vary slightly from their descriptions on this site. The descriptions of the services on our website are for general understanding only. Although we have made every effort to describe services accurately, we cannot guarantee that your service will not vary slightly from the description. This may result from the availability of services sourced from or involving other persons, or changes in what we offer from time to time.
If you wish to make a change to the service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 – Your rights to end the contract).
6.1 Minor changes to the services. We may change the service:
(a) to reflect changes in relevant laws and regulatory requirements such as (without limitation) data protection or safeguarding laws;
(b) to implement minor technical adjustments and improvements, for example to address a security threat. We will do what we can within commercial bounds to prevent them affecting your use of the service; or
(c) because of changes in government or statutory schemes.
6.2 More significant changes to the services and these terms. In addition, we may make changes to these terms or the service, but if we do so in a way which materially reduces or adversely changes agreed functionality, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.
6.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description that we provided to you before you bought it.
7.1 Prices. The prices of subscription services will be as notified to you when you agree to buy them from us. We may increase subscription prices at the renewal date by giving you notice more than one month before that date when we remind you of renewal.
7.2 When we will provide the services. During the order process we will let you know when we will provide the services to you. If the services are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.
(a) If the services are one-off services. We will begin the services on the date we accept your order or on the date agreed with you during the order process.
(b) If the services are ongoing services or a subscription to receive services or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 10. The subscription for ongoing services will be an annual contract which will automatically renew and continue each year at the end of the initial period and subsequent anniversaries of that date (renewal date), unless and until you notify us to terminate the contract, at least one month before the renewal date. We will remind you of the renewal more than one month before renewal.
7.3 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
7.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you. If so, this will have been stated in the description of the services on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.5 Reasons we may suspend the supply of services to you. We may have to suspend the supply of a service to:
(a) deal with technical problems or make minor technical changes;
(b) update the service to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the service as requested by you or notified by us to you (see Clause 6);
7.6 Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the service, unless the problem is urgent or an emergency. If we have to suspend the service for longer than 72 hours in any week we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than three days and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.
7.7 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see Clause 12.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice (see Clause 12.6). We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see Clause 12.5).
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what services you agreed to buy, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back), see Clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the service or these terms which you do not agree to (see Clause 6.2);
(b) we have told you about an error in the price or description of the service you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the services may be significantly delayed because of events outside our control; or
(d) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three days.
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 02036378665 or email us at email@example.com. Please provide your name, organisation (if applicable), details of the order and, where available, your phone number and email address. You can terminate the contract at any time by giving us notice but you will not be entitled to any refund for any services already contracted for unless these terms otherwise provide and we are materially in breach of them.
9.2 How we may refund you. We may refund you part or all of the price you paid for the services, if we are in breach of the terms of supply, and by the method you used for payment. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.3 When your refund will be made. We will make any refunds due to you when the right to any refund has been determined, calculated and agreed with you.
10.1 We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;
(c) you do not, within a reasonable time, allow us to deliver the services to you; or
10.3 We may withdraw the service. We may write to you to let you know that we are going to stop providing the service. We will let you know at least seven days in advance of our stopping the supply of the service and will refund any sums you have paid in advance for services which will not be provided.
11.1 How to tell us about problems. If you have any questions or complaints about the service, please contact us. You can telephone our customer service team at 02036378665 or write to us at firstname.lastname@example.org or Springpod, Ground Floor, 41A Maltby Street, London, SE1 3PA.
11.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.
|Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
a) If your service is digital content, for example a subscription to an online service, the digital content must be as described, fit for purpose and of satisfactory quality:
b) If your digital content is faulty, you’re entitled to a repair or a replacement.
c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
See also Clause 8.2.
12.1 Where to find the price for the service. The price of the service (which excludes VAT) will be the price indicated on the order pages or order form when you placed your order. We take all reasonable care to ensure that the price of the service advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the service you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the service, we will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cease the service provided to you.
12.4 When you must pay and how you must pay.
(a) For digital content, you must pay for the services before you download them.
(b) For services, you must make an advance payment of the price of the services, before we start providing them, or adhere to the Invoicing Arrangements included in this Order Form.
12.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13.1 Subject to restrictions and limitations on liability set out in this agreement, we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at Clause 11.2.
13.3 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.5 We are not liable for business losses. We only supply the services on the understanding that we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.6 In so far as the law permits, neither party to this contract shall be liable to the other party for any incidental, indirect, consequential or punitive damages, or loss of data.
13.7 If you are a School or an Employer we will not be liable to pay you compensation for breach of the contract in any circumstances, in excess of the amount of the fees you have paid to us for the current period of the contract, whether an initial period or a renewal period, and our total liability to you will be limited to that amount.
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if such a transfer is burdensome to us or if the transferee has a worse credit status.
15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in Clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you are a student and live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you are a student and live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
15.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to CEDR via their website at WWW.CEDR.COM. They will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.