Internal Systems Support Apprentice – Manchester
Internal Systems Support Apprentice – Manchester

Internal Systems Support Apprentice - Manchester

Network Rail

Apprenticeship
Advanced Apprenticeship

Job type

Apprenticeship

Function

Support

Closing Date

September 30, 2020, 01:00

Starting Salary

£12,000.00 - Annually

Why we need you

They are now recruiting 3 Internal Systems Support Apprentices to complete a 13-15 month apprenticeship programme in their IT Business Service Operations team.

About the role:

  • Provide help and support to resolve IT issues and escalate to IT Technicians when required (Full training will be provided to understand all issues that occur)
  • Use appropriate questioning techniques to understand the issue
  • Update the IT systems with all information for reporting purposes
  • Provide high levels of customer service which are consistent, friendly, helpful and efficient
  • Gain experience of working in a busy and complex environment
  • Develop technical and industry wide skills
  • Achieve invaluable knowledge and experience providing you with a good foundation to develop your professional career

The Apprenticeship programme will cover the following learning modules:

  • Personal Effectiveness
  • Time Management
  • Communication (Verbal and Written)
  • Problem Solving and Decision Making
  • Planning and Organising
  • Project Management
  • Compliance and Regulation
  • Producing Reports and Documents
  • IT Systems (MS Office Packages)

This highly reputable organisation has a fantastic track record for developing and investing in their apprentices, with most securing permanent job positions at the end of the programme.

The benefits

Our railway lines are the economic arteries of our nation where every day, more than 4.6 million journeys are made in the UK. Network Rail owns, operates and develops Britain’s railway infrastructure – that’s 20,000 miles of track, 30,000 bridges, tunnels and viaducts, and thousands of signals, level crossings and stations. Our role is to deliver a safe and reliable railway for Britain.

The number of passenger journeys undertaken on Britain’s railways has doubled over the past 20 years. We help the railway network to grow and improve in response to that tremendous growth and demand – and our apprentices are at the heart of that work.

Network Rail is investing more in engineering projects than any other UK organisation.

We carefully manage and deliver thousands of projects every year as part of the multi-billion-pound Railway Upgrade Plan – it’s an exciting place to be and offers real opportunity to make a difference through contributing to the biggest transformation project on the rail network since the change from coal to diesel.

As an engineering apprentice with Network Rail, you’ll have three amazing years on the scheme with the first phase of the scheme being spent living and learning at one of our dedicated training centres; Westwood and HMS Sultan. Following that, you’ll join a depot close to home where you’ll get out an about on the network specialising in distribution & plant, overhead lines, signalling, track or off-track.

The requirements

As a minimum requirement applicants will be expected to have predicted/achieved five GCSE Grades A*-C (9-4) with Grade C (4) in English and Maths or equivalent.

  • Excellent communication skills, particularly on the phone
  • Organisational skills
  • Confident with a pro active attitude
  • Ability to work under pressure

Location

Fairfield Street

M1 2QF

Manchester

England

Are you ready to launch your career?

Create your Springpod account to apply now and we will direct you to the application link. Good luck!