Business Consulting Remediation – London
Business Consulting Remediation – London

Business Consulting Remediation - London


Degree Apprenticeship

Job type




Closing Date

June 30, 2020

Starting Salary


Why we need you

Remediation is all about helping our clients fix issues that may lead to their customers not having been treated fairly. Our clients are generally the UK’s largest Banks, Insurance providers and Wealth managers, and within EY we have a dedicated team set up to help them identify and solve these problems.The financial services industry is regulated by the Financial Conduct Authority. They set the rules and expectations on firms. Remediation tends to be required when firms do not, or have not, met these standards. We have worked on a significant range of really interesting and exciting projects covering insurance, investments, bank account charges and many more.Within the Remediation team, we have established a well-defined process to help our clients with these issues, and as part of the Remediation team, you will be working on different elements of this process.* You could be working to help clients identify if there is a problem in the first place (we call this the diagnosis phase),* You could be involved in the design and setup a of a new delivery team to help clients address a problem when it has been identified (we call this the operational set-up phase)* Or you could be conducting the actual tests to determine whether a customer has been treated unfairly to determine what the best result would be for them to remedy the situation (we call this the review phase).As an apprentice in the Remediation team you will be involved in a variety of interesting work from day one. Some examples of day-to-day activities our existing apprentices perform are;* Listening to recordings of calls that took place between a bank and its customers to determine whether customers were given the right information during the sales process* Quality checking work performed by other teams (EY teams and client teams) to ensure it meets the quality standard required and provide confidence in the work completed* Calculating the amount of compensation due to a bank’s customers who were found to have been incorrectly charged

The benefits

Every project is different, which means the work is interesting and varied. Projects range from very large projects where we need to help firms determine the fairness for many thousands of customers through to far smaller scale technical reviews where we help our clients identify whether they have met required rules and regulations. Whilst responsibilities will be dependent on client needs, you could be involved in:Designing operational processes and helping them come to life – seeing your processes go from page to working project. For example designing a way to capture information, and analyse the data to produce management information on a project or designing a process to review a financial product and decide whether it was mis-sold or not.Working with our clients to make sure the way they sell products meets the applicable regulations – this might involve quality checking work or reviewing historic customer files to understand what happened and if the client did the right thing at the time.Helping to “put things right” for customers who have been mis-sold financial products – this might involve calculating how much compensation customers are owed, or helping us to contact customers on behalf of our clients to let them know that something went wrong.

The requirements

We operate an open access to all policy and we don’t screen out any applications only on your academic performance at GCSE or A-Level. However, you’ll need a minimum of Level 2/GCSE (or equivalent) in English Language & Maths and to have completed three A-levels, five Scottish Highers or equivalent by the time the programme starts.It is therefore important that you provide us with your top three obtained or accurately predicted A-Levels (or equivalent) as these will be verified and considered as part of the offer process should you be successful. Any drop in grades could jeopardise your offer of employment.Wherever you are in your career, EY will help you keep learning, evolving and building the future that’s right for you.As a professional services firm, we help organisations make better decision about business, finance and technology. In a fast-changing world, it’s an exciting place to be.At EY, our purpose is ‘Building a better working world’, and we do this by asking local and global businesses better questions so they’re able to answer and navigate today’s ever-changing world.We’re 270,000 people in more than 150 countries, working across four key areas: Assurance, Consulting, Tax and Transactions. We have 21 offices in the UK so you’ll find us at the heart of business communities all over the country.If you’re interested in shaping the way organisations do business and influencing the world we live in, discover a role that’s right for you at:




Greater London


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